Incident Platform
9ine’s Incident Platform is an essential tool for organisations aiming to protect personal data, ensure business continuity, and uphold regulatory compliance. By providing a structured approach to identifying, investigating, and resolving incidents, the Incident Platform enables organisations to mitigate risks associated with data breaches, security threats, and system outages, helping maintain trust and minimise disruption.
As part of 9ine’s Privacy Platform and Incident Platform licences, incident supports proactive, effective responses to potential threats, allowing organisations to maintain critical operations and safeguard sensitive information.
Key benefits of the Incident Platform:
- Proactive Incident Response: A systematic approach enables timely identification, investigation, and resolution of incidents, protecting critical assets and minimising downtime.
- Enhanced Compliance: By documenting each incident thoroughly, organisations demonstrate accountability and compliance with data protection laws, reducing the risk of regulatory penalties.
- Collaborative Resolution: Role-based permissions ensure the right stakeholders are involved, from IT and data protection leads to key members of Senior Leadership Teams.
- Risk and Impact Visualisation: Risk scores and visual overviews allow organisations to assess the impact of incidents at a glance, helping prioritise resources for effective response.
- Centralised Documentation (including download functionality): A single, centralised log tracks each incident’s lifecycle, allowing organisations to easily access historical data and generate reports for audits and compliance reviews.
- Real-Time Dashboards: The Incident Dashboard provides a consolidated, real-time view of all ongoing incidents, their status, risk levels, and resolution progress. This allows administrators to quickly assess the state of incidents across the organisation, prioritise responses, and allocate resources effectively. The dashboard supports strategic decision-making by offering immediate insights into incident trends (for both active and closed incidents), helping to enhance both preparedness and response efficiency.
For further information or to access Incident and Incident Dashboard, contact [email protected].
Accessing the incident platform
Upon purchasing the Incident Platform, organisations can assign tailored access levels through the User Management feature. For further information on the Incident Platform refer to the following Help Centre articles:
Understanding the incident platform
The Incident Platform includes:
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Structured Incident Workflow: Incident Management guides users through a four-step (or five*) process: Background, Investigation, Risk & Impact, and Outcome & Closure. This structured approach ensures all details are captured, assessed, and addressed systematically.
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Screening and Assessment: During the initial Background stage, organisations can conduct a preliminary assessment to decide if a full incident evaluation is required. Based on the screening outcome, users can proceed with further investigation and any necessary next steps.
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Investigation and Risk Assessment:- The Investigation step includes in-depth classification options and the ability to identify third-party involvement. Risk assessments evaluate both the likelihood and impact of distress to data subjects, with visual overviews and score calculations based on predefined risk factors.
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Summary of Activities and Closure: The Outcome & Closure step summarises all actions taken during the incident resolution, including associated risks, issues, lessons learned, and tasks created through the process. Closure details such as Closure Date, Approved By, and Reason for Closure are logged, ensuring comprehensive documentation and accountability.
- Downloadable Reports: Incidents and related data can be downloaded in three forms: log, advanced, or as a form. The advanced report includes data from both the log and forms in a combined export. This simplifies reporting and documentation for audits or organisational reviews.
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Additional Notes & Attachments: The Additional Notes and Attachments features keeps incident-related notes organised, while attachments allow easy access to supporting documents, promoting thorough incident documentation.
* Investigation is added as an incident assessment step when assessing an incident involving security and systems.
Frequently Asked Questions
What types of incidents can be managed with 9ine’s Incident Platform?
The Incident Platform allows organisations to manage a wide range of incidents, including data breaches, system outages, security threats, and any other events that could disrupt operations or compromise sensitive information.
What is the purpose of the screening outcome stage in the incident workflow?
The screening outcome stage in the Background step allows organisations to perform a preliminary review of an incident to determine if a full investigation is needed. Based on the outcome, users can progress through the remaining steps in the assessment or can be marked for closure.
How are risk levels assessed during an incident investigation?
- Risk levels are determined by assessing both the Likelihood and Impact of distress to affected individuals through predefined questions. This score is visually represented, providing a quick overview of the risk level and helping prioritise resources accordingly.
- Users also have the ability to create individual risks, issues, lessons, and tasks using the +New feature throughout the incident assessment. Individual risks and issues also have the ability to allocate an impact and likelihood value which automatically calculates the risk or issue score.
Who can I contact for further information or access to the Incident Platform?
For additional support or to request access to the Incident Platform, please contact [email protected].