Inviting users to the 9ine Platform
Expand All
Helpful Videos for You
Need help? Check out videos for quick assistance!
This video shows administrators how to invite users – one at a time or in bulk – and set their permissions and notifications in User Management.
- Click your organisation's name and select User Management.
- Note: All administrators have access by default and this can't be removed. To restrict a user's access, change their permission type to Authorised User.
- Features not purchased show a lock icon; expired features show a clock icon. Hover over them for details and how to contact 9ine's support team.
- To invite one user, click New User and enter their first name, last name, initials, job title, type and email address.
- Note: The email address is mandatory and must match your organisation's primary domain or an approved secondary domain.
- Click Next to manage permissions: select the permission type, edit the profile, adjust notification settings and allocate feature access.
- To invite several users, click Bulk Invite and upload your own file or the predefined 9ine template (mandatory columns are marked with an asterisk), then click Upload & Assign Permissions.
- Step one – Select Users: review the All, Action Required (missing mandatory fields) and Warning (conflicts such as duplicate emails or unapproved domains) tabs. Fill in missing fields and confirm with the tick button.
- Tip: Use Copy to All or Resolve to update many entries at once.
- Step two – choose the permission type: Administrator (full access to manage user accounts and settings) or Authorised User (restricted access with defined permissions).
- Step three – allocate feature access based on user roles; tooltips explain each permission.
- Step four – configure notification settings (see the Notifications Help Centre article for more).
- Step five – review everything and click Assign Permissions. A background verification then runs, after which users receive an email invitation.
- Note: Users have five calendar days to log in; after that they can reset their password from the login page, or an administrator can reset it via Menu Options in User Management.
- If a bulk invite is paused, resume it with Resume Bulk Invite; the info icon beside it shows upload details.
Related Videos
Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.