My Profile FAQs
How do I change my preferred initials? My Profile
Open My Profile, update Preferred Initials and select Save.
Your preferred initials must be two or three letters and must be unique within your organisation. If another user already uses the initials you enter, the message The selected initials are already in use. is displayed and the change is not saved.
How do I update my first name or last name? My Profile
Open My Profile, update First name or Last name and select Save.
Both fields are mandatory and each accepts up to 35 characters.
Why can’t I access My Profile in my secondary organisation? My Profile
My Profile is only available in your primary organisation. When you are working in a secondary organisation, the My Profile option is not displayed.
The same applies to a consultant working in a client organisation. Use Switch Organisation to return to your primary organisation if you need to view or update your details.
Your personal details are shared across the organisations you belong to, so there is only one profile to maintain.
Can I change my email address? My Profile
No. You cannot change the email address associated with your 9ine Platform account in My Profile. Email address and Organisation name are read-only.
If you need help with your account email address, use Request Support in the 9ine Platform to contact 9ine Support, or email [email protected].
Why can’t I see the Change Password option? My Profile
Change Password is available only if you have completed your profile and you do not sign in using Google or Microsoft single sign-on.
If you use single sign-on, your password is managed by your identity provider rather than the 9ine Platform, so there is no Platform password to change here.
What are the requirements for my profile picture? My Profile
Your profile picture must be a JPEG or PNG file, no larger than 10 MB, with a filename that does not contain special characters.
Uploaded images are scanned for viruses before they are stored, and embedded location or device information is removed. To return to the standard profile image, select Set Default.
What is my user reference number, and why does it start with TEMP? My Profile
Your user reference number is the unique identifier for your account.
A reference number beginning with TEMP is temporary and means your account is waiting to be approved by an administrator in your organisation. Once you are approved, it is replaced by a permanent reference number automatically. You do not need to do anything.