This video shows how to use interactive tours, which help you learn the 9ine Platform by doing.

1. Click the Tour icon in the top right-hand corner (shown when a tour is available).
2. Check the tour title and the module name. Tours are module-specific, so make sure you are in the correct area of the Platform.
3. Tours are interactive – read each instruction carefully and follow along.
4. Use the arrows to move between steps, or click a step to jump ahead or go back.
5. Minimise the tour at any time; it stays in your left-hand navigation, ready for you to continue.
6. Not ready to finish? Snooze the tour and be reminded in 24, 48 or 72 hours, or set a custom reminder.
7. For in-depth guides and tutorial videos on all features, visit the Help Centre.

This video shows how to use the Help section of your Support Hub to find guidance whenever you need it.

1. Click the Help tab at the top of your Support Hub to see Help Centre articles and video tutorials relevant to the module you are in.
2. Use the Help search bar to find specific information quickly.
3. Many articles include screenshots and short videos. You can open them in a new tab, save them for later or share them with colleagues.
4. For hands-on experience, try an interactive tour.
5. If you still cannot find what you need, click Request Support or Provide Feedback at any time.
   • Tip: The Help Centre is always available – support is just a click away.

This video shows how to use the Getting Started area of your Support Hub, which gives you introductory guides and video tutorials specific to the part of the Platform you are in.

1. Click the Getting Started icon in the top right-hand corner (shown when content is available).
2. Each module has its own Support Hub, so the content is tailored to the module you are in.
3. Each item covers a key part of getting started, from navigation tips to the core actions you will perform in that module.
4. Select a topic to open a guide or follow a short video tutorial.
   • Tip: Not sure where to begin? Start at the top and work down, or go straight to the areas most relevant to your role.
5. For hands-on experience, try an interactive tour.
6. Return to your Support Hub at any time – your module-specific content will always be there.

This video shows how to set up your Contract Lifecycle Alerts so you receive contract reminders in the right place and at the right time.

1. Open your Notification Settings from the user menu. These settings control how and where you receive notifications across the Platform.
2. Scroll to the Contract Lifecycle Alerts section. These alerts cover contract milestones such as end dates, renewal reminders, termination periods and next review dates.
3. Choose to receive the alerts In Platform, by Email, or both.
   • Tip: Turning on both helps make sure critical reminders are not missed.
4. Use the Repeat option to send reminders once or repeat them. With Repeat Weekly, reminders are sent every seven days, depending on how many days in advance you have chosen.
   • For example, 10 days gives one notification; 16 days gives two.
   • Note: No more than four notifications are sent over a 30-day period.
5. Click Save. Your preferences apply to all contract reminder notifications across the Platform.
6. These settings work alongside the dates set in each contract.
   • Note: If a contract has no dates set, no reminders are sent.